Business Discovery for Services Industries
Improve Service Line Profitability & Retain Profitable Customers
Actionable insights to optimize service industry performance Professional services firms including business, consulting, IT, legal and professional services industries face unique challenges when compared to those in the commercial sector. The focus is on people interacting with people and serving clients rather than transforming physical goods. Professionals in the services industry are highly skilled; engagements come at a premium price and investments are universally being scrutinized by program offices, boards, and investors alike.
Personal services firms provide services to individuals and businesses alike, and face many of the same challenges professional services firms do, but with the added dimension of a fleet or a storefront. A personal services firm must attract and retain profitable customers through targeted campaigns, a differentiated services offering, and top notch service delivery.
With cost pressures increasing at the same time as clients' expectations for quality, firms must manage expenses and margins closely. Business discovery unlocks the answers that will help service providers improve their business decisions about operational, asset and human capital overhead that directly impact business profitability.
Using the QlikView Business Discovery platform, leading services organizations can
The QlikView Customer Experience Discover why more than 2,000 leading services firms worldwide are turning to QlikView to overcome their Business Intelligence (BI) challenges and improve operating performance.
Around the world, service firms are faced with increasing pressure to do business faster and more efficiently, without undermining their quality of delivery. Providers are looking to automate manual analysis and outdated reporting, ensure regulatory compliance, integrate information sources brought together by mergers, and take on new business quickly and efficiently.
The QlikView Business Discovery platform delivers true self-service BI that empowers knowledge professionals to achieve the business insight required to accelerate work-to-cash cycles, lower operating costs, and reduce overall firm and client risk.
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